Frequently Asked Questions
Ordering Information
Q: How do I order?
Simply click on your desired item, add it to your shopping cart and once you are ready, you can proceed to your shopping cart for check out.
Q: How do I pay for my order?
Currently we only accept payments made via PayPal.
Do also note that we do not accept payments made via ATM transfer.
Q: I have discount code, how do I use it?
Simply key in the voucher code at the field Discount Code before proceeding on to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
Q: Can I cancel or amend my order after confirming it?
We are afraid that we do not allow amendments to be made to your order once it is placed. This will allow us to pack your orders efficiently and to minimise errors.
Shopping Information
Q: What is a Backorder?
A Backorder is opened for items that have already sold out but are still in strong demand. Once we have ascertained the possibility of a Backorder for any item, you will be notified either by our Newsletter, Social Media, or through the wait list for that item.
A Backorder typically takes approximately 4-6 weeks to arrive on our end from the factories. Once they arrive, we will dispatch them out within 3-5 working days.
To join a Backorder, all you have to do is place an order and make payment as you normally would for an in stock item.
Your slot for a Backorder is only confirmed once your payment has been successfully verified.
Q: What happens if an item is out of stock?
Usually, we will call for a backorder. However, in the event when the particular dress is no longer available, a refund will be provided as store credits.
Q: Do you have a size guide?
The size guide is available on the individual product pages.
Q: How long do I have to wait for a made to measure dress to arrive?
It will take ~14 working days for your made to order dress to arrive.
Shipping Information
Q: What are the modes of delivery offered?
For local orders, we offer free registered postage via Singapore Post. It will take between ~14 working days.
For express orders, there will be an additional charge of $30. It will take between 5-7 working days.
Q: If I have not received my parcel, what should I do?
Please drop an email to admin@oui.sg if you have not received your parcel after 10 working days and they will assist you accordingly.
Exchange Information
Q: I have received a defective/ incorrect item. What do I do?
We apologise if we had sent you an incorrect item. Please drop an email to our Customer Care Team at admin@oui.sg with a snapshot of the item and they will get back to you as soon as they can.
Q: I have purchased an incorrect size/ colour?
We do not provide size exchanges. Instead, we accept returns. Please refer to this page for more information on the procedure.
Q: Are your prices fixed?
We price our items very competitive to ensure that you get the best value for money, hence our prices are fixed regardless of quantity purchased.
Q: There are some differences in the measurements of the piece received and the information given.
The piece will only be considered as a defective piece if the measurements of the item received falls outside the range of 0.5"-0.8". If you are still unsure, please drop our Customer Care Team at admin@oui.sg with a snapshot of you measuring the item and they will get back to you as soon as they can.
Caring Information
Q: What are the things I need to take note of in caring for my purchases?
Please dry clean all products.
We would encourage steaming or ironing them using indirect heat (by placing a fabric/cloth between the item and iron).
Q: What is the unit used for your measurements?
All our measurements are indicated in centimeters.
Q: How do I order?
Simply click on your desired item, add it to your shopping cart and once you are ready, you can proceed to your shopping cart for check out.
Q: How do I pay for my order?
Currently we only accept payments made via PayPal.
Do also note that we do not accept payments made via ATM transfer.
Q: I have discount code, how do I use it?
Simply key in the voucher code at the field Discount Code before proceeding on to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
Q: Can I cancel or amend my order after confirming it?
We are afraid that we do not allow amendments to be made to your order once it is placed. This will allow us to pack your orders efficiently and to minimise errors.
Shopping Information
Q: What is a Backorder?
A Backorder is opened for items that have already sold out but are still in strong demand. Once we have ascertained the possibility of a Backorder for any item, you will be notified either by our Newsletter, Social Media, or through the wait list for that item.
A Backorder typically takes approximately 4-6 weeks to arrive on our end from the factories. Once they arrive, we will dispatch them out within 3-5 working days.
To join a Backorder, all you have to do is place an order and make payment as you normally would for an in stock item.
Your slot for a Backorder is only confirmed once your payment has been successfully verified.
Q: What happens if an item is out of stock?
Usually, we will call for a backorder. However, in the event when the particular dress is no longer available, a refund will be provided as store credits.
Q: Do you have a size guide?
The size guide is available on the individual product pages.
Q: How long do I have to wait for a made to measure dress to arrive?
It will take ~14 working days for your made to order dress to arrive.
Shipping Information
Q: What are the modes of delivery offered?
For local orders, we offer free registered postage via Singapore Post. It will take between ~14 working days.
For express orders, there will be an additional charge of $30. It will take between 5-7 working days.
Q: If I have not received my parcel, what should I do?
Please drop an email to admin@oui.sg if you have not received your parcel after 10 working days and they will assist you accordingly.
Exchange Information
Q: I have received a defective/ incorrect item. What do I do?
We apologise if we had sent you an incorrect item. Please drop an email to our Customer Care Team at admin@oui.sg with a snapshot of the item and they will get back to you as soon as they can.
Q: I have purchased an incorrect size/ colour?
We do not provide size exchanges. Instead, we accept returns. Please refer to this page for more information on the procedure.
Q: Are your prices fixed?
We price our items very competitive to ensure that you get the best value for money, hence our prices are fixed regardless of quantity purchased.
Q: There are some differences in the measurements of the piece received and the information given.
The piece will only be considered as a defective piece if the measurements of the item received falls outside the range of 0.5"-0.8". If you are still unsure, please drop our Customer Care Team at admin@oui.sg with a snapshot of you measuring the item and they will get back to you as soon as they can.
Caring Information
Q: What are the things I need to take note of in caring for my purchases?
Please dry clean all products.
We would encourage steaming or ironing them using indirect heat (by placing a fabric/cloth between the item and iron).
Q: What is the unit used for your measurements?
All our measurements are indicated in centimeters.
